%
oof customers recently chose financial products from providers outside their primary bank, signaling shifting loyalty trends.
Industry
Banking
Boost Performance -Engage, Evaluate, Innovate
Your Partner for Employee Engagement Surveys, Converting Feedback into Actionable Insights and Driving Business Excellence with Advanced Performance Tech and Holistic Process Consulting.
Boost Performance -Engage, Evaluate, Innovate
Your Partner for Employee Engagement Surveys, Converting Feedback into Actionable Insights and Driving Business Excellence with Advanced Performance Tech and Holistic Process Consulting.
Banking now
$B
in revenue is at risk by 2025 for card-issuing banks lagging in next-gen payment investments.
%
of U.S. banks’ working hours could be transformed by technologies like generative AI.
%
of commercial payments clients are willing to pay a premium for value-added services, underscoring the demand for innovative offerings.
Key Achievements
- Enhanced Efficiency: Reduced mortgage application processing times through automation and elimination of redundant steps. Enabled the bank to handle higher transaction volumes with improved speed and accuracy.
- Improved Customer Service: Faster, more reliable service delivery led to increased satisfaction and loyalty. Positive customer feedback and retention rates highlighted the improved service experience.
- Operational Cost Savings: Workflow optimization and automation resulted in substantial savings. Reinvested savings into service enhancements and infrastructure development, bolstering financial health.
- Employee Empowerment: Training and user-friendly BPM tools boosted productivity and morale. Employees felt more confident, fostering a motivated and engaged workforce.
Global Implications
The success of this project at Abbey Mortgage Bank Plc serves as a valuable case study for mortgage banks worldwide. Here's how similar initiatives can benefit other institutions:
- Adoption of Best Practices: Other mortgage banks can replicate comprehensive process documentation, phased implementation strategies, and advanced BPM tool integration for consistent operations.
- Enhanced Operational Efficiency: Identifying and eliminating bottlenecks can streamline processes, reduce errors, and improve service delivery globally.
- Cost Savings and Profitability: Automation and optimization reduce operational costs, enabling reinvestment in technology, infrastructure, and service expansions.
- Improved Customer Experience: Faster, more reliable services increase satisfaction, loyalty, and positive referrals.
- Scalability and Adaptability: The methodologies applied at Abbey Mortgage Bank are adaptable across institutions of varying sizes, offering a scalable roadmap for growth.
Segment we support
Retail banking
• Commercial & corporate banking
Central banks & regulators
Specialty finance
Payments
Commercial & corporate banking
Enabling middle-market banks to deliver competitive, personalized experiences.
Conclusion
The transformative collaboration between Workplace Stars LLC and Abbey Mortgage Bank Plc highlights the profound impact of strategic process optimization. By adopting cutting-edge tools and methodologies, the project achieved measurable outcomes
- Streamlined operations for enhanced efficiency. - Significant cost savings and reinvestment potential. - Improved customer satisfaction and loyalty. - A motivated and empowered workforce.
Our Experts
Partner and Segment Leader, Health
A career health executive with more than 25 years of industry experience in the planning, program management, execution, and delivery of complex and innovative solutions for health clients.
Read morePartner and Segment Leader, Health
A career health executive with more than 25 years of industry experience in the planning, program management, execution, and delivery of complex and innovative solutions for health clients.
Read morePartner and Segment Leader, Health
A career health executive with more than 25 years of industry experience in the planning, program management, execution, and delivery of complex and innovative solutions for health clients.
Read morePartner and Segment Leader, Health
A career health executive with more than 25 years of industry experience in the planning, program management, execution, and delivery of complex and innovative solutions for health clients.
Read moreOur Insights
Banking Industry
A career health executive with more than 25 years of industry experience in the planning, program
Read moreBanking Industry
A career health executive with more than 25 years of industry experience in the planning, program
Read moreBanking Industry
A career health executive with more than 25 years of industry experience in the planning, program
Read moreBanking Industry
A career health executive with more than 25 years of industry experience in the planning, program
Read more